Refunds and Returns Policy
At Asteik Trade, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help. Please review our Refund and Returns Policy below for details on how to process a return or request a refund.
1. Returns Policy
We accept returns under the following conditions:
- Timeframe: Returns must be initiated within 14 days from the date you receive your order.
- Product Condition: Items must be unused, in their original packaging, and in the same condition as when they were delivered.
- Reason for Return: Returns are accepted if:
- The product is not as described (e.g., does not match the product description or pictures).
- The product was damaged or defective upon delivery.
Non-Returnable Items:
- Products that have been used, altered, or damaged after delivery.
- Items that do not meet the above return criteria.
2. How to Initiate a Return
- Contact Us: Reach out to our customer service team at support@asteiktrade.com with your order number and reason for the return.
- Approval: Once your return request is approved, we’ll provide instructions on how to send the product back.
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to a damaged or incorrect item.
3. Refund Policy
- Refunds will be issued within 7 working days from the date we receive and inspect the returned product.
- Refunds will be processed back to your original payment method.
- If your return is rejected due to non-compliance with our policy (e.g., used or damaged items), we will notify you and return the product at your expense.
4. Damaged or Incorrect Items
If your product arrives damaged or is not as described:
- Contact us immediately at support@asteiktrade.com with photos and details of the issue.
- We will arrange for a replacement, repair, or refund as appropriate.
5. Contact Us
For any questions about this Refund and Returns Policy, please contact us at:
Asteik Trade
124 City Road, London, EC1V 2NX, England, United Kingdom
Email: support@asteiktrade.com
Thank you for choosing Asteik Trade. We’re committed to providing quality products and ensuring your satisfaction.